How to make a complaint?

How to make a complaint?

At 888bet Tanzania, we defend every customer's right to raise a complaint if they feel the service provided was unsatisfactory. This policy ensures that complaints are handled fairly, efficiently, and transparently.

✅ What Counts as a Complaint?

A complaint is any expression of dissatisfaction with 888bet’s services, staff, affiliates, or actions (or inaction) related to your experience with the platform.

🛠 Complaint Process Overview

LevelWho Handles ItHow to ContactResponse Time
1. Customer ServiceCustomer Service Agent → Team Lead/Manager• Website Form (footer)
• Email: complaints@888bet.tz or support@888bet.tz
Include: username, full name & date of birth		• First reply: within 24 hours
• Team Lead review: within 72 hours
2. ComplianceIf Level 1 is unresolved or rejectedEscalated by Customer ServiceFinal response in 10 business days
3. External ResolutionGaming board / Arbitrator / Legal routeGuided by Compliance teamVaries by body

📧 Contacting Customer Support

You can submit a complaint through:

  • The Contact Form – Found in the footer of 888bet.tz

  • Email – Send your message from your registered email address to:
    • complaints@888bet.tz
    • support@888bet.tz

Please include your username, full name, and date of birth.

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