At 888bet Tanzania, we defend every customer's right to raise a complaint if they feel the service provided was unsatisfactory. This policy ensures that complaints are handled fairly, efficiently, and transparently.
✅ What Counts as a Complaint?
A complaint is any expression of dissatisfaction with 888bet’s services, staff, affiliates, or actions (or inaction) related to your experience with the platform.
🛠 Complaint Process Overview
| Level | Who Handles It | How to Contact | Response Time |
|---|
| 1. Customer Service | Customer Service Agent → Team Lead/Manager | • Website Form (footer)
• Email: complaints@888bet.tz or support@888bet.tz
Include: username, full name & date of birth | • First reply: within 24 hours
• Team Lead review: within 72 hours |
| 2. Compliance | If Level 1 is unresolved or rejected | Escalated by Customer Service | Final response in 10 business days |
| 3. External Resolution | Gaming board / Arbitrator / Legal route | Guided by Compliance team | Varies by body |
📧 Contacting Customer Support
You can submit a complaint through:
Please include your username, full name, and date of birth.
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