At 888bet Tanzania, we defend every customer's right to raise a complaint if they feel the service provided was unsatisfactory. This policy ensures that complaints are handled fairly, efficiently, and transparently.
A complaint is any expression of dissatisfaction with 888bet’s services, staff, affiliates, or actions (or inaction) related to your experience with the platform.
| Level | Who Handles It | How to Contact | Response Time |
|---|---|---|---|
| 1. Customer Service | Customer Service Agent → Team Lead/Manager | • Website Form (footer) • Email: complaints@888bet.tz or support@888bet.tz Include: username, full name & date of birth | • First reply: within 24 hours • Team Lead review: within 72 hours |
| 2. Compliance | If Level 1 is unresolved or rejected | Escalated by Customer Service | Final response in 10 business days |
| 3. External Resolution | Gaming board / Arbitrator / Legal route | Guided by Compliance team | Varies by body |
You can submit a complaint through:
The Contact Form – Found in the footer of 888bet.tz
Email – Send your message from your registered email address to:
• complaints@888bet.tz
• support@888bet.tz
Please include your username, full name, and date of birth.